NZHomeware offers warranty terms that extend the basic requirements.
Different product types have different warranty periods and conditions.
Please note: This guide is for the products used in domestic residential building. 


CategoryWarranty Details
Toilet Suites15 years product replacement on vitreous china cisterns and pans
3 years replacement products or parts on Inlet & Outlet Valves
1 year replacement product or parts on toilet seats


Vitreous China Basins7 years product replacement on vitreous China Basins
1 Year parts
Bath10 Years product replacement
1 year parts
Vanities7 years product replacement on vitreous china and poly marble top
5 years product replacement on Cabinet
1 year parts
Kitchen Sinks15 years product replacement
1 year parts
Mixers15 Year ceramic disc cartridges
3 Year replacement parts or complete products
Accessories3 years product replacement
Showers and Bath3 years product replacement
Outlet1 year parts
Heated Towel Rail3 years product replacement
1 year parts
Wastes1 year product/parts replacement


Warranty Conditions

NZHomeware will not accept claims against this warranty where the following conditions are found to exist:

> The goods have been installed by a licensed Plumber but not correctly installed.

> The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/ or adjustments to the goods after installation have not been carried out by a licensed plumber.

> Claims against faulty cistern valves, and seals will be rejected where after-market sanitizing additives have been introduced into the toilet cistern tank, rather than to the toilet bowl.

> Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used

> Claims against vitreous china product faulty dimensions or glazing imperfections (that are permitted within AS1976 - Vitreous China used in Sanitary Applications). It is permitted that vitreous china products will vary up to +/- 5mm on any surface and be acceptable products due to the unique conditions of the product’s manufacturing process


EXCLUSIONS

To the fullest extent permitted by law, NZHomeware excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.


CLAIM PROCEDURE

For all warranty queries customers are to contact the branch where the product was purchased. These details can be found on your purchase invoice.
Our goods come with guarantees that cannot be excluded under the New Zealand Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.