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Shipping & Delivery policy

Shipping&Delivery policy


Thank you for visiting and shopping at NZHomeware.We deliver New Zealand Wide, the cost of delivery varies depending on the location and the goods delivered.


All orders are processed within 24hours(working time) of receipt.Please allow 1-2 days for small item preparation and 3-5 days for large item preparation.At NZHomeware, you have several options to receive your order online, in-store or via phone:


1.     Delivery


We use Aramex and NZ Post Courier for small orders, while large orders are delivered through Mainstream. Additionally, for deliveries in Auckland city, our own vans and trucks provide direct-to-door service.


In stock items:If your item is available at the time of order, we will aim to have it processed and dispatched the following business day.Orders are not shipped or delivered on weekends or holidays.You will receive an email confirmation once the package is scanned and picked up.





1-3 business days


3-5 business days

Rest of North Island

2-3 business days

South Island

3-5 business days


Pre-sale items:If you purchase a pre-sale item(s), it indicates that you accept the pre-sale timeline and are willing to wait.We will make every effort to ensure the accuracy of our pre-sale timeline, but it is possible that this time may be advanced or delayed due to shipping schedules or other unforeseen factors. We will promptly contact you via email or phone to inform you of any changes to the shipping timeline.


Backordered items:Some of the items you've chosen may be currently unavailable. We'll inform you promptly through a follow-up email, specifying which item(s) will be placed on backorder and providing an estimated duration for the delay.


Please Note:

All orders will be processed and dispatched as promptly as possible upon receipt. The timeframe estimates, calculated from the dispatch of the parcel,only consider business days. While we make every effort to achieve delivery within the estimated timeframe, please note that delays beyond our control, such as public holidays and peak delivery periods, may occur. During Christmas and sale periods, please allow extra time for your parcels to arrive. We strive to expedite your orders as quickly as possible, recognizing the importance of timely delivery. However, it's worth noting that in some instances, a higher volume of orders may slightly extend the delivery timeframe.


Certain courier networks have limitations, especially in remote delivery areas where door-to-door service may not be available. In such instances, the couriers will deliver to a nearby depot or the local NZ Post office. You will receive a notification to collect your parcels from these designated locations.


Due to frequent stock list updates and a surge in demand for various products, there may be instances where items you intend to purchase appear available but quickly go out of stock shortly after your order placement.


If your order has been successfully placed but the item is subsequently found to be out of stock, we will send you an email notification outlining the following options:

l  Cancel Backordered Items: We will exclude the backordered (BO) items, dispatching the available products to you promptly.

l  Cancel Entire Order: We can cancel the entire order from that warehouse, providing immediate store credit or a monetary refund.

l  Await Replenishment: You have the option to wait for the backordered (BO) item to be restocked.


Delivery Fees & Surcharges


Delivery Fees

Delivery costs vary between products and are calculated based on the size and weight, the cubic weight of your total order and destination.


A simple way to estimate what the delivery cost of your order would be is to select the items you want to buy, add them to the shopping cart and estimate the shipping cost on the cart page.


Big&Bulky Delivery Fees

Our Big&Bulky delivery service is specifically for oversized, heavy, or fragile items that cannot be accommodated through standard postal services. The delivery fee is intricately calculated based on the dimensions and weight of the item/s, coupled with the delivery location factors. Should any additional delivery fees arise, a dedicated representative will promptly contact you to provide detailed information.


Address Modification for Deliveries

If your order has not been shipped, we can assist in updating your shipping address. Once dispatched, our staff will try our best to accommodate your request of changes. However, we can not guarantee your request of changes can be acted in a timely manner. In most cases, the change of orders or information when an order is dispatched will incur an additional charge from the delivery company.




Entry of Incorrect Suburb/Postcodes or Region

In the event that you've entered an incorrect suburb/region or postcode during your order, leading to incorrect shipping cost calculation, additional charges will apply.


Selecting a Desired Delivery Date

Owing to our streamlined logistics, we are unable to provide or assure deliveries on specific dates or times. While you can request a delay in delivery until a certain date, please be aware that if we are required to store your order for more than 15 days from the purchase date, you will be subject to our standard storage fee of $10 (including GST) per day beyond the initial 15 days. For instance, if you make a purchase today and opt for delivery after 15 days, a storage fee will apply.




NZHomeware offers pickup from our warehouses in Auckland.You simply need to select 'Pick Up' as your delivery method in the shopping cart.After receiving your pickup order, we will promptly initiate the processing and preparation procedures. Once your order is ready for collection, you will receive a notification email containing the Booking number and all order details, enabling you to collect your items at your earliest convenience.


Pick up from Avondale store:

1.     Please proceed to our showroom first, where the receptionist will print your pick-up voucher.

Avondale Showroom address:

9 Patiki Road, Avondale,Auckland


2.     Please collect your items at our warehouse with your pick-up voucher. It's just 5minutes drive from our showroom.

Avondale Warehouse address:

608A Rosebank Road,Avondale,Auckland


Showroom&Warehouse opening times:

Monday-Friday: 9:00am - 5:00pm

Saturday9:30am - 3:00pm



Pick up from East Tamaki store:

Please see our staff at the collection counter with your click & collect order reference number.


East Tamaki Showroom&warehouse:

5/23 Springs Road,East Tamaki,Auckland

Monday-Friday: 9:00am - 5:00pm

Saturday9:30am - 3:00pm



Given the space constraints in our warehouse, Please ensure to collect your pickup order within 15 days from purchase.While we acknowledge that this may pose some inconvenience, it is a key aspect of our strategy to offer competitive prices. By streamlining our business operations and maintaining efficient logistics, we can pass on cost savings to our customers, contributing to the affordability of our product range.


Kindly be advised that we adhere to a 15-day pickup policy, requiring customers to collect their orders within this timeframe from the date of purchase. Beyond the initial 15 days, a daily storage fee of $10 (inclusive of GST) will be incurred for each subsequent day.


The storage fee will only be waived if your order includes backordered items.


If you're unable to pick up your order within 15 days and want to avoid storage fees, we can deliver it to you. Just contact us at to arrange delivery (charges apply). If delivery doesn't work for you, we can put the items back in stock, but please be aware they may sell out to other customers.



Damaged/missing Goods


All of our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand-new condition.It is important that you inspect items you have purchased once delivered or collected from our warehouse.


Delivery Inspection: For the smoothest experience, we highly recommend inspecting your shipment in the presence of the delivery driver. If you find damaged items, refuse the shipment or note the damage on the delivery receipt. If you are unable to inspect it in the presence of the delivery driver but the boxes appear to be damaged, please note the damage on the delivery receipt and inspect your items as soon as you can.


Pick-Up Inspection: For pick-up orders, check the items at our warehouse before departure and confirming they are in good condition and free from breakages/damage.


Report Damage/missing Promptly: In the event of any damages, shortages or incorrect items,please contact us within 7days of receiving the order.We will not warrant any claims on damages of fragile items 3 business days after these goods have been received.


Submission of Evidence: In order for our staff to investigate. We may request photos/videos and proof of purchase of the damages, shortages or incorrect item.


Coordination for Resolution: Our team will work with you to find a suitable resolution, which may include replacement, refund, or repair.


Need further assistance?Please check our Returns&Refunds policy.