Warranty
NZHomeware is committed to providing customers
with products that meet their needs and exceed their expectations. Therefore,
we offer a comprehensive product warranty to ensure a rejuvenating and
refreshing bathroom experience.We provide our customers with coverage in case
of defects or damage. Our warranties also show our commitment to standing
behind the quality of our products.And if you encounter any problem with a NZHomeware product, our trained team of
professionals is here to help. The team works with you to identify the problem
and find a solution. Read on to understand all about our product warranties.
Please keep your proof of purchase (generally a receipt) and details of
this warranty.
If in the future you have query with the products please contact your
nearest NZHomeware store with a copy of your original proof of purchase.
We
recommend you use a professional tradesperson to install your product. This
ensures that warranty requirements are met during installation and to future
proof your bathroom.
Statutory Conditions and Warranties
NZHomeware provides a voluntary warranty and applies the
Conditions and Warranties required by law.
NZHomeware warrants that its products are free from
defects in workmanship and materials for certain periods from the date of
purchase. Subject to the conditions of the warranty, set out below, if the
product fails or is otherwise found to be defective in materials or workmanship
for any reason within the warranty period and the product is returned to the
place of purchase, we will either repair or replace the product free of charge.
Warranty Claims
When
lodging claims through the warranty form, please ensure the following details
are included:-
- Clients details (End User)
- Must include Proof of
Purchase - Place and Date of Purchase (Receipt/Invoice)
- Stores Original Purchase Order
Number
- Must include Video/Photos of
Warranty Issue,describe accurately the problem you have encountered
These
details will assist us in providing the best service possible. Any missing
details could result in delays when processing your claims.
How to make a claim
Consumers may
make a claim under a warranty in this Warranty by contacting our
customer service team.To make a valid claim under a
warranty in this Warranty, a consumer must:
•Lodge the claim with us as soon as
possible and no later than 3 business Days after
they first become aware of the breakdown;
•Provide reasonable proof of purchase;
•If the product was installed in a new home, provide
handover or equivalent documentation;
•Provide details relating to the proposed warranty claim.
•Claims will
be processed through NZHomeware’s Customer Service. Each
claim will be issued with a claim number which is recorded by NZHomeware.
Submit a Warranty
Claim
Our team of
professionals is standing by and ready to assist you
Product Maintenance
Follow these general use and maintenance tips, as well as any that come with your Comfort Designs product, and you will be rewarded with years of great service.
warranty-2024.pdf
Product Care and Maintenance-2024.pdf
Care Instructions - Granite Stone Sinks -2024.pdf